TERMS & CONDITIONS
1. Who We Are
1.1. Front&Centre® is operated by BMD Learning Ltd (“we”, “us”, “our”), a company registered in England & Wales (No. 11689379).
1.2. Contact: support@frontandcentre.com.
2. Scope of These Terms
2.1. These Terms apply to the purchase of any Front&Centre® training programme that may include a combination of online modules, live virtual sessions, and/or in-person workshops (“Programme”).
2.2. By purchasing a Programme, you (“you”, “your”) agree to these Terms. If you do not agree, please do not complete your purchase.
2.3. These Terms form the entire agreement between you and us for the Programme.
3. Eligibility & Accounts
3.1. You must be aged 18 or over and capable of entering into a legally binding agreement.
3.2. You are responsible for keeping your login credentials confidential and must not share access with others.
3.3. We may suspend access or participation if we reasonably suspect misuse or unauthorised sharing.
4. Programme Access & Attendance
4.1. After successful payment, you will receive access instructions by email. If you do not receive them within 24 hours, please contact us.
4.2. Programme details, including workshop dates, timings, and venue information, will be provided in advance by email.
4.3. You are responsible for your own travel, accommodation, and associated expenses, unless stated otherwise.
4.4. Online content may be available for a specified duration after the live event. The access period is stated on the Programme page.
4.5. We may update content, format, trainers, or delivery platform to keep the Programme current without reducing your access period.
4.6. You are responsible for ensuring that your device, browser, and internet connection are compatible with our online platform.
5. Prices, VAT & Payment
5.1. All prices are in GBP and exclude VAT unless explicitly stated otherwise.
5.2. Payments are processed securely through our third-party provider. We do not store payment details.
5.3. If instalment options are offered, you agree to complete all scheduled payments.
5.4. Attendance at any in-person workshop requires all payments due up to that date to have been received.
5.5. If a payment fails, we may retry up to three (3) times and may suspend access until payment is made.
5.6. If payment remains outstanding after reasonable attempts, we reserve the right to engage a third-party collection agency. We will notify you before taking such action and act lawfully and proportionately.
6. Cancellations & Refunds
6.1 Cooling-off (Digital Elements)
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Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of purchase if you have not accessed the digital materials.
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If you choose to start immediately (e.g., by logging in, streaming, or downloading content), you expressly request early supply and acknowledge that you lose your right to cancel once access begins.
6.2 Workshops & Live Sessions
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In-person and live workshops are classed as “leisure services” tied to a specific date. Under Regulation 28(1)(h), the statutory 14-day cancellation right does not apply once your booking is confirmed.
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You may cancel your place up to 30 days before the workshop and receive a refund minus a £50 administration fee (or other fee specified at checkout).
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Cancellations made within 30 days of the workshop are non-refundable.
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You may nominate a substitute participant by emailing us at least 7 days before the workshop.
6.3 Programme Cancellations by Us
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We reserve the right to reschedule or cancel a workshop due to unforeseen circumstances (e.g., illness, venue issues, extreme weather).
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If we cancel, you will be offered either:
a) a transfer to a future Programme, or
b) a credit note equal to the amount paid.
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Refunds will only be issued if the entire Programme is cancelled without reschedule.
6.4 Defective Digital Content
If online materials are faulty or unavailable for reasons within our control and we cannot correct the issue within a reasonable time, you may be entitled to a partial refund in accordance with the Consumer Rights Act 2015.
7. ROI Guarantee (Performance Support Commitment)
7.1. At Front&Centre®, we believe investing in growth should be a zero-risk decision. Our ROI Guarantee is a support commitment, not a refund or money-back guarantee.
7.2. If, within 90 days after completing the Programme, you have actively participated (including attending live sessions, completing assignments, and applying the tools provided) and have not achieved a reasonable commercial benefit that offsets the cost of the Programme, we will continue to support you until you do.
7.3. For the purpose of this clause, “reasonable commercial benefit” means demonstrable value or business progress directly attributable to the Programme — for example, increased spend from an existing customer, new business activity, or clear movement toward a sales or relationship goal that reasonably covers or exceeds the Programme cost.
7.4. Continued support may include one-to-one coaching, group sessions, targeted exercises, or additional resources, as determined by us at our discretion and subject to reasonable availability. The form and duration of this support will be agreed with you case by case.
7.5. The ROI Guarantee does not include or imply:
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A cash refund, credit note, or partial reimbursement.
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A promise of specific financial or revenue outcomes.
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Responsibility for factors outside our control (e.g., market conditions, your pricing, internal resource allocation, or follow-through).
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Extended access to paid digital content beyond your original access period, unless explicitly agreed.
7.6. To qualify for the ROI Guarantee, you must:
(a) have attended or engaged with all Programme components (live or recorded);
(b) have completed all core exercises and implementation steps in good faith;
(c) provide reasonable evidence of effort and outcomes (e.g., outreach examples, meeting notes, or pipeline activity); and
(d) notify us in writing at support@frontandcentre.com within 90 days of completing the Programme.
7.7. We reserve the right to decline ROI support if these conditions are not met or if the request is made after the 90-day period.
7.8. This ROI Guarantee is provided in good faith as part of our commitment to your success. It does not alter or extend your statutory rights under UK consumer law.
8. Intellectual Property
8.1. All Programme materials (including videos, slides, PDFs, workbooks, recordings, and templates) are the intellectual property of BMD Learning Ltd (Front&Centre®) or our licensors.
8.2. You are granted a personal, non-exclusive, non-transferable licence to access materials for your own learning only.
8.3. You may not copy, share, record, reproduce, distribute, or modify any materials without our written permission.
8.4. Unauthorised use or sharing may result in immediate termination of access without refund, and we reserve the right to pursue legal action.
9. Participant Conduct & Safety
9.1. Participants are expected to behave professionally and respectfully towards others throughout the Programme.
9.2. We reserve the right to remove any participant from an in-person or virtual session whose behaviour is disruptive, offensive, or unsafe. No refunds will be issued in such cases.
9.3. You must comply with all venue health, safety, and access requirements during in-person workshops.
9.4. We are not responsible for loss or damage to your personal property or for travel disruption.
10. Accessibility & Reasonable Adjustments
10.1. We aim to make our Programmes accessible to all participants.
10.2. If you require any reasonable adjustments (e.g., captioning, seating, dietary needs), please contact support@frontandcentre.com as early as possible so we can make suitable arrangements.
11. Data Protection & Privacy
11.1. We are the data controller of the personal data you provide and process it in accordance with our Privacy Policy.
11.2. Payment details are handled securely by our payment processor and are not stored by us.
11.3. Participant data (e.g., name, dietary needs) may be shared with venues or facilitators solely for operational purposes.
11.4. We may email you with essential Programme updates or relevant offers. You can opt out of marketing communications at any time.
12. Limitation of Liability
12.1. Programmes are educational in nature. We make no guarantee of specific business, financial, or personal outcomes.
12.2. We are not liable for issues beyond our reasonable control, including internet outages, travel disruption, or third-party software failures.
12.3. Our total liability to you shall not exceed the amount paid for the Programme.
12.4. Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.
13. Force Majeure
We are not liable for failure to perform our obligations where such failure is caused by events beyond our reasonable control, including illness, strikes, venue closure, natural disasters, or government restrictions. We will use reasonable efforts to reschedule or provide an equivalent alternative.
14. Termination & Suspension
14.1. We may suspend or revoke your access to the Programme if you breach these Terms, misuse materials, or behave in a way that disrupts others.
14.2. If your access is revoked due to a breach, no refund will be issued.
14.3. If you experience access issues or illness that prevents attendance, please contact us as soon as possible to discuss potential options.
15. Complaints & Dispute Resolution
15.1. We aim to resolve all issues quickly and fairly. Please email support@frontandcentre.com in the first instance.
15.2. If we cannot resolve your complaint internally, we will inform you of any appropriate alternative dispute resolution (ADR) option we are willing to use.
15.3. You can also contact your local Trading Standards or the Consumer Helpline for advice.
16. Governing Law & Jurisdiction
16.1. These Terms are governed by the laws of England and Wales.
16.2. The courts of England and Wales have non-exclusive jurisdiction.
16.3. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.
17. General
17.1. If any part of these Terms is found invalid, the remainder continues in full force.
17.2. You may not transfer your rights or obligations under these Terms without our written consent.
17.3. We may assign or transfer our rights to another entity within our group or to a purchaser of our business.
17.4. These Terms, together with our Privacy Policy and the Programme description, constitute the entire agreement between us.
