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OUR PROGRAMMES

READY TO FOCUS ON CHANGE?

Welcome to our programmes – where we do things differently. At Front&Centre®, we believe that real, lasting change doesn’t come from quick fixes or off-the-shelf solutions. Everything we do is designed to create genuine transformation by focusing on three essential pillars: strategies, systems and skills. These are the foundations of every successful change, and they’re at the core of our tailored programmes.

Unlike other training companies that focus solely on delivering short-term skills, we take a holistic approach. We work alongside you to develop actionable strategies, scalable systems, and equip your teams with the right skills – not just technical, but the human skills that drive relationships and performance. Our programmes go beyond the classroom, embedding the learning into your business to create sustainable, Win-Win Growth™.

Whether you’re looking to improve sales, leadership, or account management, our programmes are designed to be practical, scalable, and focused on outcomes that matter to you. Ready to dig deeper into the real challenges your business faces? We’ll help you not only identify them but transform them into opportunities for growth.

Let’s start your journey with Front&Centre® and explore how we turn training into transformation.

ANY OF THIS SOUND FAMILIAR?

Lacklustre Sales Performance

Is your sales team busy but not winning the right deals? Are targets slipping further out of reach? A lack of focus, poor customer understanding, or outdated techniques could be dragging down your results. What’s really holding back your sales performance?

Important Customers, at risk

Are your most valuable customers slipping away unnoticed? When key relationships aren’t nurtured, they become vulnerable to competitors. Do you truly understand what matters most to them, and are you delivering on it? Does your red carpet, lead straight to the back door?

Customer Relationships – ‘It’s complicated’

Customer relationships aren’t always straightforward. What seems like a strong connection can quickly turn fragile if neglected. Are you a trusted partner, or just another supplier? Where do you really stand, and what are you doing to make it stronger?

Unfocussed and unstructured

Is your team in ‘busyness’ not ‘business’? Priorities constantly shifting with no clear plan in place? Without focus and structure, even the most talented teams can lose their way.

The intelligence is in their head

It’s not uncommon for the real intelligence on customer relationships and opportunities sit in the heads of a small of number of people on the team. So whose customer is it? If a team member leaves, will the customer leave with them?

It’s Simple, Not Easy

We all know the fundamentals – strategy, systems, skills. Simple in theory, yet the hardest to master. The gap between knowing what to do and actually doing it is where businesses struggle. Why is it so difficult to get right? And are you ready to simplify the complex?

What’s front of mind for you and your business?

Sales

Sales drive business, and only when they’re the right kind of sales – those that build long-term relationships and deliver real value. Our sales programmes empower your team to elevate their performance, close better deals, and grow your bottom line. By focusing on customer needs and advanced selling techniques, we ensure your sales efforts lead to Win-Win Growth™: sustainable results that benefit both you and your customers.

Common areas of focus:
  • Mastering consultative and value-based selling
  • Strategic negotiation and deal closing
  • Building trust and long-term customer loyalty

Account Management

Your customers aren’t just clients – they’re your most valuable assets. Our customer relationship and account management programmes are designed to keep them Front&Centre®, building lasting, profitable partnerships. By honing the skills that matter, your teams will create Win-Win Growth™ by truly understanding customer needs and delivering solutions that work for both sides.

Common areas of focus:
  • Strategic account management and client retention
  • Enhancing communication and engagement
  • Nurturing high-value, loyal customer relationships

Leadership

Leaders shape the future of your business. Our leadership programmes equip your executives with the mindset, skills, and tools to inspire their teams and steer the organisation towards success. With a focus on building a culture of Win-Win Growth™, our development ensures that your leaders aren’t just managing – they’re driving positive change and delivering results that matter.

Common areas of focus:
  • Emotional intelligence and inspirational leadership
  • Strategic decision-making and vision-setting
  • Coaching and developing high-performance teams

Management

Managers are the lynchpin of any successful business, and our management development programmes are designed to refine their skills in leading teams and driving performance. By focusing on actionable management techniques, coaching, and accountability, your managers will create environments where Win-Win Growth™ becomes second nature.

Common areas of focus:
  • Effective performance management and team building
  • Coaching for growth and development
  • Creating high-functioning, results-driven teams

Teams

Great teams achieve great things together. Our team development programmes focus on building collaboration, trust, and alignment across your teams, ensuring they work together towards shared goals. By enhancing communication and fostering a strong, supportive culture, teams will deliver the results that lead to Win-Win Growth™ for the entire business.

Common areas of focus:
  • Building cohesive, high-performing teams
  • Enhancing collaboration and communication
  • Aligning team objectives with business goals

HOW WE WORK

Spotlight

For more than two decades we’ve been delivering and fine-tuning our approach, working with organisations to dig deep into their issues, plan their training in response to our discovery, and ultimately boost their team’s performance.

SPOTLIGHT
Programmes start with our game-changing Spotlight stage, where we explore the status quo in your business.

FOCUS
Next we move onto our Focus stage, where we pinpoint the areas of sales, customer relationship management and leadership in which you need better performance.

PERFORMANCE
Our Performance stage is where we focus on your output, not just our input. We’ll work with you to track your performance and embed your learning, putting training into action and delivering growth.

Front and Centre Method

READY TO STARE IN THE 'UGLY MIRROR'?

Think your business is set up for sustainable customer growth? Time to put it to the test. The Ugly Mirror Scorecard doesn’t sugarcoat, it gives you a raw, unfiltered assessment of how well your business is winning new customers, keeping them loyal, and growing their lifetime value.

Built around the Win-Keep-Grow system, this scorecard shines a spotlight on the strengths, gaps, and blind spots in your customer growth strategy. Expect no fluff... just sharp insights, tough truths, and clear next steps to level up your approach.

Ready to face the mirror?

TAKE THE SCORECARD NOW