TRAINING
PERFORMANCE PROGRAMMES
Welcome to our performance programmes – where we do things differently. At Front&Centre®, we believe that real, lasting change doesn’t come from quick fixes or off-the-shelf solutions. Everything we do is designed to create genuine transformation by focusing on three essential pillars: strategies, systems and skills. These are the foundations of every successful change, and they’re at the core of our tailored programmes.
Unlike other training companies that focus solely on delivering short-term skills, we take a holistic approach. We work alongside you to develop actionable strategies, scalable systems, and equip your teams with the right skills – not just technical, but the human skills that drive relationships and performance. Our programmes go beyond the classroom, embedding the learning into your business to create sustainable, Customer Growth.
Whether you’re looking to improve the way you win new business, level up your leadership, or transform your account management, our performance programmes are designed to be practical, scalable, and focused on outcomes that matter to you. Ready to dig deeper into the real challenges your business faces? We’ll help you not only identify them but transform them into opportunities for customer growth.
Let’s start your journey with Front&Centre® and explore how we turn training into transformation
ANY OF THIS SOUND FAMILIAR?
Poor Sales Performance
Sales teams without continuous effective training will often struggle to win more business and exceed targets. Inconsistent revenue streams and missed opportunities are commonplace for organisations who fail to focus on talent development. When you lose, don’t lose the learning!
High Customer Churn
Inadequate customer service and poor relationship management increases dissatisfaction and churn rates. The damage to company reputation makes retention of customers attraction of new prospects evermore challenging, ultimately impacting long-term growth. What can we learn from churn?
Underperforming Customer Relationships
Unidentified or unaddressed skill gaps within customer relationship teams exacerbates underperformance and highlights operational inefficiencies. Remaining competitive and responding effectively to market demands, becomes a consistent organisational challenge.
Underperformance and inefficiency
Unidentified or unaddressed skill gaps within the team can lead to underperformance and operational inefficiencies. This makes it difficult for the business to remain competitive and respond effectively to market demands.
Stagnation and lack of innovation
A cCompany cultures that resists change can stifle growth and innovation. Employees who are not encouraged to learn and adapt may struggle to keep up with industry trends and evolving customer needs, limiting the company’s potential for development.
Decreased morale and productivity
Lack of engagement and motivation among employees can results in low reduced productivity and high increased staff turnover rates. This not only dDisrupteds business operations, but also increaseds recruitment and training costs, affectiand, ultimately,ng impacted overall profitability.
WHAT’S FRONT OF MIND AND YOUR BUSINESS?
SALES
Sales drive business, and only when they’re the right kind of sales – those that build long-term relationships and deliver real value. Our sales programmes empower your team to elevate their performance, close better deals, and grow your bottom line. By focusing on customer needs and advanced selling techniques, we ensure your sales efforts lead to sustainable customer growth: results that benefit both you and your customers.
Common areas of focus:
- Mastering consultative and value-based selling
- Strategic negotiation and deal closing
- Building trust and long-term customer loyalty
ACCOUNT MANAGEMENT
Your customers aren’t just clients – they’re your most valuable assets. Our customer relationship and account management programmes are designed to keep them Front&Centre®, building lasting, profitable partnerships. By honing the skills that matter, your teams will create lasting customer growth by truly understanding their needs and delivering solutions that work for both sides.
Common areas of focus:
- Strategic account management and client retention
- Enhancing communication and engagement
- Nurturing high-value, loyal customer relationships
LEADERSHIP
Leaders shape the future of your business. Our leadership programmes equip your executives with the mindset, skills, and tools to inspire their teams and steer the organisation towards success. With a focus on building a culture of customer growth, our development ensures that your leaders aren’t just managing – they’re driving positive change and delivering results that matter.
Common areas of focus:
- Emotional intelligence and inspirational leadership
- Strategic decision-making and vision-setting
- Coaching and developing high-performance teams
MANAGEMENT
Managers are the lynchpin of any successful business, and our management development programmes are designed to refine their skills in leading teams and driving performance. By focusing on actionable management techniques, coaching, and accountability, your managers will create environments where customer growth becomes second nature.
Common areas of focus:
- Effective performance management and team building
- Coaching for growth and development
- Creating high-functioning, results-driven teams
TEAMS
Great teams achieve great things together. Our team development programmes focus on building collaboration, trust, and alignment across your teams, ensuring they work together towards shared goals. By enhancing communication and fostering a strong, supportive culture, teams will deliver the results that lead to customer growth for the entire business.
Common areas of focus:
- Building cohesive, high-performing teams
- Enhancing collaboration and communication
- Aligning team objectives with business goals
HOW WE WORK
For more than two decades we’ve been delivering and fine-tuning our approach, working with organisations to dig deep into their issues, plan their training in response to our discovery, and ultimately boost their team’s performance.
SPOTLIGHT
Programmes start with our game-changing Spotlight stage, where we explore the status quo in your business.
FOCUS
Next we move onto our Focus stage, where we pinpoint the areas of sales, customer relationship management and leadership in which you need better performance.
PERFORMANCE
Our Performance stage is where we focus on your output, not just our input. We’ll work with you to track your performance and embed your learning, putting training into action and delivering growth.
FOCUS PROGRAMMES
High-impact, fully virtual programmes designed for ambitious founders, owners and small business leaders ready to drive serious customer growth.
