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TRAINING

UNLOCK YOUR BUSINESS PERFORMANCE WITH A FRONT&CENTRE TRAINING PROGRAMME

Our focused and fired up series of training programmes, designed bespoke and customised for you and your business off the back of our consultative Spotlight workshops.

Whether it’s customer relationship management, sales skills, leadership training, sales skills, customer account management or softer personal development skills, we’ve got a whole set of tools and techniques that will light the touchpaper of performance and growth in your organisation.

Through an appropriate blend of training workshops, 1-2-1 coaching sessions and online resources, we will design a series of focused interventions completely tailored to your unique business situation.

ANY OF THIS SOUND FAMILIAR?

Poor Sales Performance

Sales teams without continuous effective training will often struggle to win more business and exceed targets. Inconsistent revenue streams and missed opportunities are commonplace for organisations who fail to focus on talent development. When you lose, don’t lose the learning!

High Customer Churn

Inadequate customer service and poor relationship management increases dissatisfaction and churn rates. The damage to company reputation makes retention of customers attraction of new prospects evermore challenging, ultimately impacting long-term growth. What can we learn from churn?

Underperforming Customer Relationships

Unidentified or unaddressed skill gaps within customer relationship teams exacerbates underperformance and highlights operational inefficiencies. Remaining competitive and responding effectively to market demands, becomes a consistent organisational challenge.

Underperformance and inefficiency

Unidentified or unaddressed skill gaps within the team can lead to underperformance and operational inefficiencies. This makes it difficult for the business to remain competitive and respond effectively to market demands.

Stagnation and lack of innovation

A cCompany cultures that resists change  can stifle growth and innovation. Employees who are not encouraged to learn and adapt may struggle to keep up with industry trends and evolving customer needs, limiting the company’s potential for development.

Decreased morale and productivity

Lack of engagement and motivation among employees can results in low reduced productivity and high increased staff turnover rates. This not only dDisrupteds business operations, but also increaseds recruitment and training costs, affectiand, ultimately,ng  impacted overall profitability.

FROM OUR EXPERIENCE, YOUR PEOPLE WILL BENEFIT FROM DEVELOPMENT IN THESE AREAS

  • Proactive Planning
  • Prospecting and Winning New Business
  • Consultative and Transformational Selling Skills
  • Customer Discovery
  • Developing the Winning Mindset
  • Developing Existing Customers
  • Presentation Skills
  • Negotiating skills
  • Leadership & Management
  • Time management
  • Understanding Personalities
  • Advanced Communication Skills
  • Enhancing Team Collaboration

THE TYPES OF TRAINING PROGRAMMES WE RUN

WE LIKE TO DIAGNOSE BEFORE WE PRESCRIBE. THAT'S WHERE SPOTLIGHT COMES IN.

Try our free diagnosic tool - Spotlight.
Through a series of questions,we’ll help shine a spotlight on your most important leadership, sales or customer management issues and suggest a way forward. It’ll take you less than 10 minutes.

TAKE THE DIAGNOSTIC

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