In this episode I asked Sharon to give us her killer question which was:
“How much better would your account management be if you were to work intentionally on the biases that might impact your decision making?”
My wish is that, by listening to this episode, it will spark a conversation within your business, and with your team and that the learning, the growth and the empathy continues.
We venture into a discussion that includes:
- Talking about our own experiences of race in the workplace (including the privilege I acknowledge as a white male in business)
- Exploring how bias may show up in the engagements with customers and business partners
- Discussing the role of an ‘ally’ and how getting comfortable with the uncomfortable conversations can create truly empathetic relationships
What are your reflections after listing to our conversation?
Understanding the context and communities we are sitting in, day to day, week to week, month to month, is key to empowering our teams to maximise relationships
What is your organisational response against racism?
What awareness do you have of your own biases and how can you raise that awareness when interacting with others?
How much attention do you pay to the evolution of language and are you running the risk of using outdated terminology that could offend your contacts and peers?
With understanding being a key driver for KAM relationships - how does this conversation about race help us understand each other and ourselves better to maximise the relationships with key customers?
Find out more about my guest: Sharon Amesu
